The step-by-step office furniture purchasing process: needs assessment, quote, approval, production, delivery, and assembly. From individual orders to corporate projects.
At Kavela, the office furniture purchasing process proceeds in four main steps. Each step is transparent, planned, and traceable.
Online (phone/email) or in-person at the showroom. We determine the number of people, space dimensions, usage style, and budget framework.
Product list, itemized pricing, delivery schedule. For custom production, a visual approval stage with 3D modeling is added.
After contract signing and payment plan, the product enters production. For corporate projects, payment can be made in stages.
Delivery and assembly within Ankara are included in the price. For out-of-city, cargo or shipping fees are added. The assembly team consists of manufacturer employees.
Ideal for those who want to see, touch, and sit on the product. The showroom is open Monday-Saturday from 09:00-18:00; appointments are not mandatory. For comprehensive projects, an advance appointment is recommended to ensure the design team is available.
Advantage: Clarity in decision-making, real comparison with material samples, instant Q&A.
For out-of-city or time-constrained clients. Needs analysis is conducted via phone, email, or video call, and product recommendations and quotes are shared. High-resolution visuals and video support are provided for undecided products.
Advantage: No distance or time barriers, the process starts quickly.
For multi-person corporate projects, the Kavela team visits the office, takes measurements, notes existing infrastructure, and conducts a needs analysis on-site. This approach is standard, especially for projects involving 20+ people in office buildings.
Advantage: Prevents measurement and infrastructure errors; lays a solid foundation for the design process.
A comprehensive office setup never proceeds with a single method. Typically, a combination of online consultation + showroom visit + on-site survey yields the most effective results.
E-invoices or e-archive invoices are issued for all sales. Detailed item lists and delivery receipts are prepared for corporate projects. A warranty certificate is delivered with the product.
Delivery and assembly services to all Ankara districts are included in the product price. Standard delivery is made during business hours; after-hours or weekend delivery is optional for active offices.
Delivery is made throughout Turkey. Cargo or shipping fees are added based on distance. For large projects, Kavela's assembly team can also be dispatched; for smaller standard orders, local assembly companies or self-assembly options are offered.
The assembly team consists of Kavela's in-house production employees. Subcontractors are not used. This ensures immediate solutions to technical issues during assembly and coordination with the workshop if necessary.
All products come with a standard 2-year manufacturing warranty. Mechanical parts, hinges, and coating defects are replaced free of charge during the warranty period. For after-sales support, you contact the team who sold you the product.
At Kavela, the purchasing process combines showroom visits with online consultations. Product selection can begin with an online meeting, but for custom production projects, a showroom visit or on-site survey is a standard step.
Credit card, EFT, and wire transfer are common for individual and corporate purchases. For corporate projects, contract-based installment payments or checks may be accepted. E-invoices/e-archive invoices are issued for all sales.
For standard products, 5-10 business days; for custom production projects, 15-30 business days. For comprehensive corporate projects, 30-60 business days and a phased delivery plan are normal. The delivery schedule is clarified in the contract.
For standard products, returns and exchanges are possible within the framework of consumer rights. For custom production projects, products are outside the scope of return after production approval; therefore, the 3D modeling approval stage is critical.
Yes. Scale discounts are applied for 10+ workstation setups, and additional benefits for regular contractual purchases. Special quotes are prepared for comprehensive projects.
Online consultation or showroom visit - you choose, we'll start.